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Jessica Salmi waited nearly an hour on hold before her call was disconnected. Jason Marques’ servicer can’t say if his next student-loan payment will be $100 or $633. Robin Binkley is struggling to find out which repayment plan she qualifies for.As millions of borrowers navigate President Donald Trump’s sweeping student-loan repayment overhaul, which took effect on July 1, dozens have told Business Insider they’re struggling to get clear answers from the companies that service their loans. They described long hold times, disconnected calls, and conflicting or incorrect information.Ellen Keast, the Education Department’s higher education press secretary, said that internal data…

This interview is based on a conversation with Alison George, 52, who lives in Raleigh. George cared for her father, who died in 2023, and is now a caregiver for her mom with late-stage dementia. The costs of care have been astronomical for her, and she said her current situation is one of fear. This interview has been edited for length and clarity.I do project management in the print industry. I’m married and have two children, ages 14 and 12. I have two sisters who live here in Raleigh, and we work together to help manage my mom’s care. Neither…

Like others in wealth management, Mikael Lemieux is used to talking about taxes and investing— he’s just sometimes doing it from inside a locker room.Lemieux works in JPMorgan’s Athlete Center of Excellence, which launched in March as an educational resource for athletes. Part of Lemieux’s remit includes educating athletes about managing their money and quite literally meeting them where they’re at, whether they’re still in school or playing pro.”I’ve been on 30 airplanes in the last two months or so, and all across the country,” Lemieux told Business Insider about his trips to teams and universities in July.Lemieux feels right…

Nobody likes a micromanager.According to Ron Johnson, the former Apple executive behind the Apple Store and Genius Bar, Steve Jobs was a great leader because he was the opposite.Johnson told Business Insider that one of the outcomes he hopes comes from his upcoming book, “Shop Different: How Retail Revealed Apple’s Genius,” which comes out in September, is to reveal what an exceptional leader Jobs was. Johnson said that’s part of his legacy that some people misunderstand. Some people, he said, assume Jobs was “obsessed” with details.”He cared about the details. But I’ve never worked for someone who delegated better,” said Johnson,…

This as-told-to essay is based on a conversation with Molly Moon Neitzel, founder and CEO of Molly Moon’s Homemade Ice Cream in Seattle. The interview has been edited for length and clarity.I started Molly Moon’s in 2008 to see if I could start a for-profit venture that made the world a better place.My business plan included living wages and free health insurance for everyone who worked at least 18 hours a week. We use organic ingredients, and everything that comes out of the shop is compostable. It’s the business of my dreams.Right away, we were really, really successful. Everything I…

Real estate played a major role in Cody Berman’s path to financial independence.The “Retire by 30″ author started with a house hack, a strategy that involves renting out part of your home to offset or eliminate your housing costs.”I think house hacking is probably, on the expense front, the biggest lever you can pull bar none,” Berman told Business Insider. “One-third of the average American’s paycheck goes to housing. If you can eliminate that or vastly reduce it — or, even better, if you can turn your housing into an income — all of a sudden, you gain a third…

Well, well, well, it turns out Gen Z isn’t so special after all.Endless ink has been spilled — or, since we’re in the digital era, pixels rendered— about Gen Z’s aversion to alcohol. The online narrative has been that the youngs are teetotalers, recusing themselves from America’s big bad drinking culture and having all sorts of booze-free fun. Millennials are the real drunks, the story goes, and the generational up-and-comers are taking the high road. Turns out, though, that Gen Z is not that different. They’ve just taken their time to get to the bar.Seventy-four percent of Gen Zers report…

Andrew Tate, right, and his brother Tristan arrive an event, April 11, 2026, in Miami. Julia Demaree Nikhinson/AP hide caption toggle caption Julia Demaree Nikhinson/AP Influencer brothers Andrew and Tristan Tate, whose social media empire promoting wealth, male dominance and misogyny has made them among the world’s most polarizing internet personalities, were arrested Saturday in Miami as British authorities sought their extradition on rape and sex trafficking charges. The brothers were taken into custody by the U.S. Marshals Service on a sealed warrant, agency spokesperson Brady McCarron told The Associated Press, placing the United States at the center of an…

In 2002, I moved from Alexandria, Virginia, to Newport, Rhode Island, where my now-husband has family roots.I immediately fell for its stunning natural beauty, vibrant community, and cozy New England vibe. It’s so breathtaking that we chose to marry there, despite having spent much longer stretches of our lives in other amazing cities.Newport is still a magical coastal enclave with fabulous restaurants, year-round events, and extraordinary hospitality, but over the past two decades, the area has seen an influx of second homeowners, new hotels and inns, and a surge in short-term rental properties.It’s especially busy in the summer, though autumn…

Right as I turned 30, I moved to the Washington, DC area for a new job. I had just gotten out of a serious relationship and was finally moving out of the small town I had grown up in. I was ready to begin a new chapter of my life and eager to embrace a metropolitan lifestyle. For my apartment search, I made a spreadsheet with my top considerations for my ideal bachelorette pad, including amenities like a pool, gym facilities, balcony, in-unit washer and dryer, and views. I also wanted it to be within a reasonable distance of a…